How to travel to Russia with Reisebuero WELT assistance

Dear Sirs!
We would like to provide you with useful information that helps you come to Russia with Reisebuero WELT Company assistance in an easy and convenient way.

Reisebuero WELT has been rendering travel services according to the standard Agreement concerning rendering of services. Insurance company is OSAO "Ingosstrakh". Obligations on this Contract guarantees compensation of losses to the consumer in insurance cases.

Important

Reisebuero Welt has been rendering travel services according to the standard Agreement concerning rendering of services (Moscow, St. Petersburg). The amount of financial guarantee is 500 000 (Five hundred thousand) rubles. Insurance company is OSAO “Ingosstrakh". Obligations on this Contract guarantees compensation of losses to the consumer in insurance cases.


Russian entry tourist visa

Important note: Please keep in mind that Reisebuero WELT Company does not issue visas by itself. Russian visas are issued by Russian consulates in your home country, based on an invitation from an authorised Russian agent officially registered with the Ministry of Foreign Affairs (MFA). Reisebuero WELT Company is officially registered with the MFA as a legal entity able to grant visa support. Please take into consideration that visa support is provided for the period of the Guest's staying at the hotel booked through Reisebuero WELT Company on territory of the Russian Federation. To receive visa support for obtaining a Russian entry tourist visa, a readily legible photocopy of the GuestпїЅs passport with a written application for booking should be forwarded to Reisebuero WELT Company. Visa support consists of "Tourist Voucher" and "Foreign Tourist Reception Confirmation" is forwarded to the Client in case of 100 % prepayment for accommodation in the hotels, booked in the territory of the Russian Federation in accordance with the program.

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Services Order

To order the services, the Client shall send a written application to the company by using one of the methods listed below:

Applications for servicing shall be accepted at the Head Office on a 24-hour basis. The Confirmation of Services Order can be provided:

  • for individual guests within 24 hours, excluding days off and holidays;
  • for groups within 48 hours, excluding days off and holidays.

Passport, Original Visa, Migration Card (distributed on the board of airplane/train or at the passport-control department of the airport or railway station) are required upon check-in at the hotel.

Dear Clients! For your convenience we are pleased to present a service aimed to optimize and enhance your interaction with Reisebuero WELT and to get a tangible benefit from our cooperation.

After your first application a manager of our company gives you an access to your «Personal Client Cabinet» by sending username and password via email!

«Personal Client Cabinet» – is the convenient Internet travel services reservation system as well as the source for getting all necessary travel documents, financial reports in the real-time operation mode.

Cancellation of Reservation: Information on a cancellation or a change in the terms of travel from the Guest/group of Guests shall be accepted in writing within the time limits stated in the Confirmation of Guaranteed Services Order, this Confirmation sent to the ClientпїЅs address. In case of a late cancellation, late changes of terms of the trip or no show, the Client shall be charged a penalty at the rate of 100% of the cost of ordered services, for the first 24 hours of servicing, unless otherwise provided for in the Confirmation of Guaranteed Services Order, this Confirmation sent to the ClientпїЅs address.

Information on a cancellation or a change in the terms of travel on public holidays and weekends shall be forwarded to the HEAD OFFICE by fax +7 (495) 933-78-77 or e-mail info@welt.ru.


Welcome to Russia with Reisebuero WELT!